Knowledge base

General (3)

General FAQs, Troubleshooting & Email Support

FAQs (8)

Terminology Guide
What can I/can't I do in the support center?
Who Should I Contact on Your Team For...?

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Troubleshooting (5)

How can I make sure my issue gets resolved as quickly as possible?
How do I submit a support ticket?
How to Clear Your Browser Cache (and Why You Should)

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Email Services (3)

Setting Up Your Email on Your Desktop & Mobile Devices
A 3rd Party IT/Email provider needs to make some DNS changes.
Troubleshooting Email Issues: What to Do When You Can’t Send or Receive Email

Editor 101 (3)

An intro to your content management system.

Getting Started (2)

Logging into Editor
Editor Overview

Platform Tour (8)

Page Manager
File Manager
Accepted File Types

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Managing My Sitemap (3)

Managing Main Navigation Items
Adding a New Page to My Website
Adding a link to my sitemap

Managing My Website Content (3)

Tutorials and best practices for managing your website content.

Using the Dynamic Text Area (7)

Styling Your Content
Adding a Button
Adding a Hyperlink

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Forms (6)

Form Block Overview
Editing the Confirmation Emails Sent to My Customers
Where are my form upload files stored?

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Advanced / Custom Website Features (4)

Custom Integrations
Page Builder Basics
Online Payment Processing

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Web Marketing (5)

SEO, PPC, Review Generation and more.

General (3)

Metadata Explained
Crucial Business Changes That Impact My SEO Services
Adding a Tracking Pixel or Script

Search Engine Optimization (SEO) (3)

SEO Tips & Best Practices for DIY Website Content
How We Optimize Your Site for Search Engines
What’s Included with My SEO Web Marketing Services?

Reporting (2)

Understanding My Website Performance Report
Custom Analytics Setup

Google Paid Ads (4)

PPC Glossary
Industry Average Metrics
What's Included with my PPC Web Marketing Services?

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5 Star Review Generation (7)

What to Expect with a Review Generation Platform
Understanding Request Mode Options
Understanding Review Platform Settings

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Hosting & Maintenance (4)

Technical details about your website's hosting and maintenance plan.

General (4)

What is included in Cybernautic's base hosting & maintenance package?
Common Feature Support Add-Ons
Website Speed & Performance

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Hosting (2)

Who hosts my website?
Can I host my website somewhere else?

Security (2)

Automated SSL Renewals
PCI Compliance

Domains & DNS (6)

Domain & DNS Management
Domain Registration
Domain Renewals

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Billing (2)

Common billing questions, resources and more.

General (3)

Billing Communications
Understanding Your Invoice
Service Changes

Managing My Account (4)

Updating Billing Contact / Business Information
Payment Options
Pay My Invoice

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