FAQ

How do I set up my email on my phone or computer?
Need help setting up your email? No problem!   1. You'll need your email address and password. If you've misplaced your password, no problem! ...
Tue, 14 May, 2019 at 7:52 AM
I want to make significant changes to my website or I want to upgrade.
If you're interested in upgrading or changing the look and feel of your website, please reach out to your web strategist: Emma Rogers (emma.rogers@...
Mon, 8 Jul, 2019 at 11:13 AM
I'd like to see web stats or talk to someone about web marketing/SEO
Have questions about web marketing or SEO? We'd love to get you a look at your site analytics so you can get a feel for how people are using your sit...
Mon, 8 Jul, 2019 at 10:20 AM
Why aren't I receiving forms from my website?
There are several reasons why a form might not reach you from the website. Here are some common reasons: 1. You haven't entered an email recipient ...
Tue, 14 May, 2019 at 10:25 AM
A 3rd Party IT/Email provider needs to make some DNS changes.
The easiest way to do this is to have your IT or Email provider contact us directly and copy you on the ticket. This helps us to verify the legitimacy of su...
Mon, 8 Jul, 2019 at 11:15 AM
Help! I'm not able to send or receive emails!
Most of the time if you can't receive or send emails, it's due to your settings.   Check http://help.emailsrvr.com (you'll login with yo...
Tue, 14 May, 2019 at 10:30 AM
I need an update on my in-development project.
If you need an update on your project, or have a list of edits for your in-development project, you should contact either your project manager or your web s...
Mon, 8 Jul, 2019 at 11:15 AM
I need to reset my password. How do I do that?
Did you misplace your email or Editor (CMS) password? No problem! You have two options: 1. Follow the on screen password reset instructions for Editor (htt...
Tue, 14 May, 2019 at 7:39 AM
I have a question about billing. Can you help?
Do you have a question about a bill? Want to know what a line item means? Curious about your billing schedule? Need to update contact information or payment...
Mon, 8 Jul, 2019 at 8:52 AM
I need my email server information. Can you help me?
If you're using Gmail, use the following info: Incoming Server: imap.gmail.com  Incoming Port: 993 Use SSL? Yes. Outgoing Server: smtp.gmail.com...
Tue, 14 May, 2019 at 7:52 AM