At Cybernautic Support, we're here to help—no matter how big or small the issue may seem. Whether you're running into a technical problem, something on your site feels "off," or you're simply unsure how to make an update, there's no such thing as a silly question.

You can always count on us to take your ticket seriously and respond as quickly as possible.

What Happens When You Submit a Ticket?

Once you submit a support ticket:

• A team member will review it and send a confirmation to let you know we’ve received it.

• From there, the appropriate team member will start investigating your issue.

• If we need more information or clarification, we’ll follow up with questions to help us resolve things faster (check out our Ticket Submission FAQ for tips on speeding up the process!).

All responses will be emailed directly to you. If you’d prefer to track the ticket status online, just make sure to sign up when submitting your first ticket. This will allow you to log into the Support Center and view current and past requests anytime.

What the Support Center Is For

The Support Center is your go-to for everyday technical support, including:

• Trouble making changes to your site
• Something not working the way you expected
• Issues with contact forms or website-related emails
• Problems with your Cybernautic-hosted email
• Site or email service interruptions
• DNS-related questions or working with an IT provider

What the Support Center Is NOT For

Some topics are better handled by other members of our team. For example:

• Questions about billing or invoices
• Requests to cancel a service
• Adding a new service or website feature
• Large-scale updates to your website
• Updating contact information in our system
• Questions about SEO, Google Ads, or digital marketing
  
  

If your question falls into one of these categories, the best next step is to reach out directly to your billing contact, project manager, or web strategist. You can also email billing@cybernautic.com if it’s related to invoices or payments.