Requesting DNS Updates
If you need to make changes to your DNS records, the easiest and fastest way to do so is to have your IT team or email provider contact us directly at support@cybernautic.com.
Pro Tip: Please ask them to copy you or another authorized representative from your company on the support ticket. This ensures our team can verify the legitimacy of the request and process it quickly.
Information We Need
To complete a DNS update, we usually require the following details:
- Records to Update: Which DNS records need to be changed?
- New Values: What are the new values for these records?
- Timing:When do the updates need to be made?
- Non-urgent requests are typically handled the same day, often within a few hours.
- For time-sensitive or urgent requests, please specify the urgency in the ticket.
Providing these details upfront helps our team process your request efficiently and accurately.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article