Why aren't I receiving forms from my website?

Form Submission Notification Emails

If you're not seeing form submissions show up in your inbox, don’t worry—there are a few common reasons this can happen. Here’s a quick checklist to help you troubleshoot:

1. No Email Recipient Is Set

Every form needs to know where to send submissions. 

Here's how to check:

• Log into Editor. [Logging into Editor]

• Navigate to the page where the form lives (often the Contact page, Home page, or a section labeled Items Appearing On All Pages).

• Look for a field labeled Email Recipient(s)

• Make sure at least one valid email address is entered—and double-check for typos! [Form Block Overview]

2. No One Has Submitted the Form Yet

It might sound simple, but sometimes the form just hasn’t been used yet. You can always test it yourself to be sure. [Form Block Overview]

3. Your Email Provider Is Filtering the Messages

Some email systems mistakenly treat form submissions as spam. To help prevent this, we recommend asking your email provider or IT team to safelist the sending address: cms@cybernautic.com.

4. A Temporary Code Issue

Occasionally, a recent update may affect how the form functions. If you’ve confirmed the above and still aren’t receiving submissions, please reach out to our support team—we’re happy to investigate and get things working smoothly again.

Related Articles:
Logging into Editor
Form Block Overview