The Cybernautic Review {Platform uses a process of emails (or texts) and landing pages to communicate with your customers called the “Request Mode”. These modes have various options for requesting feedback, capturing Net Promoter Score, gathering 1st-party reviews, routing customers through different experiences (based on positive or negative feedback), and encouraging 3rd-party online reviews.
Each of our three Request Modes has a primary and secondary focus, allowing you to choose a mode that best fits your goals and then customize the options.
Ultimate Mode (3-Step)
Our full offering of customer feedback features
- Primary Focus: Customer feedback, generating 1st-party reviews to display on your website with the Review Widget for SEO benefits, option to ask up to five (5) survey questions and capture your NPS score.
- Secondary Focus: Encourage 3rd-party online reviews
Review Mode (2-Step)
A quick path for NPS and to ask for 3rd-party reviews
- Primary Focus: Generate 3rd-party online reviews and capture your NPS Score
- Secondary Focus: 1st-party reviews to display for SEO benefits on your website
Direct Mode (1-Step)
Requests 3rd-party and 1st-party reviews right away
- Primary Focus: 3rd-party review request without NPS score and segmenting
- Secondary Focus: 1st-party reviews to display for SEO benefits on your website
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