Where are my form upload files stored?

Overview

If your website form allows users to upload attachments—like resumes, photos, or documents—those files are stored inside your website’s File Manager in Editor.

Where Uploaded Files Are Stored

1. Click on the “Files” tab at the top of your Editor screen.

2. Depending on the file type:

   • Images (JPG, PNG, etc.) are saved inside a folder within the root "images" directory

   • Documents (PDFs, Word docs, Excel files, etc.) are saved inside a folder within the root "files" directory

Protected Upload Folders

For security reasons:

• Uploaded files are stored in protected folders

• These folders cannot be deleted (you’ll notice a user icon with a lock next to them)

• They’re hidden from search engines, meaning they won’t appear in Google search results

How Files Are Named and Organized

To help keep things tidy:

• Uploaded files are often renamed automatically

• File names usually include the user’s name and sometimes other identifying details specific to your form

Example:
For an employment application, a resume upload might be named:
Resume – Smith, John – timestamp

If a user uploads multiple files in a single form submission, the system will usually create a separate folder for that user’s files.

How to Access the Files

When someone submits a form with uploads:

• The form notification email sent to your designated team members will include direct links to the uploaded files

Keep in Mind:
For security, these links will only work if you're logged into Editor!

Can Files Be Sent as Email Attachments?

In some cases, we can configure your form to include the uploaded files as actual attachments on the notification email.

However, there are size limits and security considerations, so this setup may not be available on all sites.

If you’d like to explore this option, contact Support and we’ll help you determine what’s possible.

Related Articles:
Managing Files in the File Manager
Editing the Confirmation Emails Sent to My Customers
Viewing Files Attached to Form Notification Emails