User Accounts

Modified on Tue, 14 Oct at 2:12 PM

When you hire a new team member or begin working with an outside agency, they’ll likely need access to your website.
The User Accounts section in Editor makes it simple and secure to manage who can log in—and what they can do once they’re there.

This article walks you through how to add, edit, and remove users, plus an overview of permissions.

Accessing User Accounts

To manage users:

Log into Editor.
Click the Settings icon (the audio sliders) in the top-right corner of the black navigation bar.
In the sidebar that appears, select the User Accounts tab—it’s the first tab in the list.

Adding a New User

Adding a new user account is quick and straightforward:

Click the Add Another Account button.
A window will appear with three sections:
- Full Name
- Authentication
- Permissions

Let’s walk through what each section does.

Full Name

Enter the new user’s First Name and Last Name exactly as you’d like them to appear in Editor.
This name will be shown in activity logs and, if your site includes the Audit Log feature, in the list of tracked actions.

Authentication

This section controls how the user logs in.

Email Address – This is their username for logging into Editor.
Once saved, the system automatically sends a Welcome Email to that address with login instructions.
- The email is sent immediately, so if it doesn’t appear in their inbox, have them check their spam or junk folder.
The user will then create their own secure password through that email link.

Tip: If the new user never receives the welcome email, your team can contact clientservices@cybernautic.com to have it resent.

Permissions

Permissions determine what each user can access or edit.

Access options include:

Administrator – No restrictions — can view and edit all pages and settings, add new users, delete content, etc.
Non-Administrator – Can only view and edit pages included in the sections that they have been given access to; cannot manage users or access SEO settings.

Note: It’s best practice to create an account for each individual user that will be making edits to your website. This way you can better track who made what changes when, especially if you have the audit log enabled.

Editing or Removing Users

To manage an existing user:

From the User Accounts tab, find their name in the list.
Click the user's row to edit or update their name, email address, or permissions.
You can reset a user's password by entering and confirming a new password, then clicking the "Save User Account" button in the top right corner.
To remove a user, click the Trash Can icon next to their account row.

Removing a user immediately revokes their login access. Their past activity will remain visible in the Audit Log (if enabled).

Note: It’s best practice to remove any users who no longer need access—especially if a staff member leaves your organization or an outside vendor’s project is complete.

Resending Login Emails

If a new user didn’t receive their login email, or if an existing user needs to reset their password:

Instruct the user to click the "Forgot your Password?" button on the Editor login screen. They will be prompted to enter their email address and the system will send them a reset password link as long as it matches the email on an account in your Editor.
You can also reset their password manually by clicking on their account from the "User Accounts" settings page and entering and confirming a new password manually. Just don't forget to click the "Save User Account" button when you're done, and communicate the new password to your user.
You can also contact clientservices@cybernautic.com for help!